Refund & Return Policy

Last Updated: September 2, 2026

At Little Valmori, we want you to be happy with your purchase. We carefully inspect and prepare every order before it is shipped. If you experience an issue with your order, please contact our customer care team so we can help find an appropriate solution.

1. Returns

We accept eligible returns within 7 days of delivery.

To be eligible for a return, the item must:

* Be unused and unworn
* Be in its original condition
* Be free from stains, odors, damage, or signs of use
* Include the original packaging, when applicable
* Be returned within 30 days of the delivery date

Items that do not meet these requirements may not be eligible for a refund.

How to Request a Return

Before sending any item back, please contact us at [your email address] with:

* Your order number
* The reason for the return
* A description of the item you wish to return

Please do not send a return to the address below until your return request has been approved. We may provide additional instructions depending on the circumstances of your return.

Once your return has been approved, you may send the package to:

ZT-ELOGISTIFY
51 Railroad Ave
Closter, NJ 07624
United States
Tel: 201-660-9353

We strongly recommend using a trackable shipping service when returning an item. Little Valmori is not responsible for returns that are lost or damaged while being shipped back to us.

2. Personalized & Customized Items

Because personalized products are made specifically for you, personalized and customized items are generally not eligible for returns or refunds due to a change of mind, incorrect selection, or personal preference.

Before placing your order, please carefully review all personalization details, including:

* Name spelling
* Initials
* Size
* Color
* Design
* Other customization information

If you believe we made an error with your personalization, please contact us and we will review the issue.

3. Damaged, Defective, or Incorrect Items

We take quality control seriously. If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

Please provide:

1. Your order number
2. A description of the issue
3. Clear photographs of the item
4. Photographs of the packaging, if the package was damaged during delivery

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

Please do not dispose of or return a damaged or incorrect item unless our customer service team instructs you to do so.

4. Exchanges

We do not guarantee exchanges because many of our products are personalized and may be made specifically for each customer.

If you need a different size or have another issue with your order, please contact us at info@littlevalmori.com before returning the item. We will review your situation and let you know what options are available.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used to place the order.

Please allow your payment provider additional processing time for the refund to appear in your account.

Shipping charges are generally non-refundable, unless the return is the result of an error on our part, a defective product, or another situation where Little Valmori determines that a refund of shipping costs is appropriate.

6. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or the return is otherwise caused by an error on our part, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable.

If the return is due to an error made by Little Valmori or an item arrives defective or damaged, please contact us before returning the item so we can provide appropriate instructions.

7. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

1. Check your bank or payment account.
2. Contact your card issuer or payment provider.
3. Allow additional processing time, as financial institutions may require several business days to post refunds.

If you have completed these steps and still have not received your refund, please contact us at info@littlevalmori.com.

8. Cancellations & Order Changes

If you need to cancel your order or make changes to your personalization details, please contact us as soon as possible after placing your order.

Because personalized products may enter production shortly after an order is placed, we cannot guarantee that cancellation or changes will be possible once production has begun.

If an order has already been produced or shipped, our standard return policy will apply where applicable.

9. Final Sale Items

Certain promotional, clearance, or final-sale items may not be eligible for return or refund. Any applicable restrictions will be clearly stated on the relevant product page or at checkout.

10. Contact Us

If you have questions about our Refund & Return Policy or need assistance with an order, please contact our customer care team:

Email: info@littlevalmori.com

Return Address — Authorized Returns Only:
ZT-ELOGISTIFY
51 Railroad Ave
Closter, NJ 07624
United States
Tel: 201-660-9353

Important: Please contact Little Valmori and receive return instructions before sending a package to the return address.

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Little Valmori
Personalized pieces made especially for little ones.